Frequently Asked Questions

Everything you need to know about your Shipwreck Beads order.

What is the processing time for my order?

Most orders are processed and shipped within 1-2 business days. During peak seasons or major sales events, processing may take up to 4 business days.

Do you offer international shipping?

Yes, we ship our beads and jewelry supplies worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

What is your return policy for beads and components?

We accept returns on most items within 30 days of purchase, provided they are in their original, unopened packaging. Please note that cut-to-order chains and clearance items are final sale.

Are your beads ethically sourced?

We prioritize working with reputable manufacturers and artisans who adhere to fair labor practices. We offer a wide selection of recycled glass beads and ethically sourced natural stones.

Can I track my shipment?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.